MicroMash corporate accounts division
customer and technical support
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Your unique needs are important to us As personalized as our training is, so too is our service and support, both to you as our customer and all the people in your organization who will use our products. At MicroMash, you need to make only one toll free phone call - to your Corporate Account representative - for anything you need. He is your "point" person at MicroMash for anything necessary to effectively execute your program. He has a complete overview of your account, has copies of all the reports you've received from us, and can quickly give you the status of your orders, shipments and billing. Initially, a MicroMash representative will help you sort through your options, without pressuring you. We will work with you to develop the ideal program, select the right products and package your program with the courses you want at the best possible price for your organization. |
Custom-tailoring your program
Some of our unique services include:
- Cost-effective volume pricing programs to save you money
- Specialized billing and administrative procedures to reduce tracking and paperwork headaches
- Office by office coordination by our staff of seasoned professionals
- Specialized reports help you track distribution and usage
- Monthly billing to corporate office, detailed by ordering location or course or other unique payment plans
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Our editorial department will interface with you on customized courses, help you to convert your instructor-led training material to a computer-based format, or to answer curriculum questions for your employees. Our experienced software development and network departments will team up with you to determine the best means of delivery and how to integrate the courses with your operating system. If any of your users have technical support issues, they need not bother you. They can call our technical support hotline - 1-(800) 231-1860 - from 9AM to 7PM ET, every business workday. A staff of trained professionals is on hand to answer technical questions about our software, installation questions, or even non-technical questions about the use or features of any specific MicroMash product. |
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It's personalized, dedicated service. It's what you can expect at every level of our relationship with you and your organization. |
© 2009 Thomson Reuters | MicroMash